I can't find a postage cost for oversea's, do you post outside the UK?
Yes we are happy to post anywhere in the world. The cost depends on the country and what we are posting to you. You can request a postage quote by contacting us via the tab above with the items you would like to order. We will then send you an email with the total cost including postage. If your happy we will send an invoice.
We do it this way as some of our items are light but bulky and postage overseas can be very costly depending on your country.
How long will my purchases take to arrive?
For smaller items such as bobbin cases and patterns we use the Royal Mail and we endeavour to post the day after purchase. To keep postage costs down we use 2nd class post and should be with you within a few days. If you haven’t received your goods after 7 – 10 days please contact us and we will make arrangements to have the postman interrogated.
For larger items such as pillows we uses Hermes Courier services and although this takes a little longer than Royal Mail, it is a cheaper service so keeps postage costs down to the customer. Parcels are easily trackable so we can find out where things are before sending out the flying monkeys to find your wayward parcel.
Oversea’s parcels will take a bit longer, sometimes up to 20 days but if your worries contacts us and we will investigate.
Do you take Credit Cards?
Yes we do. We can take credit card and PayPal payments on the website and at lace days. Of course good old fashioned cash is ok too!
Do you take Cheques and where do I send them to?
We accept cheques via snail mail and the address to send them to can be supplied via the contact us tab. Goods will be sent when payment has cleared.
Can I have a look at what I want and buy direct from you?
Although we don’t have a shop, we are more than happy for you to come to our home and have a look at our range of products. We are located in Southampton and the weekends and evenings are the most convenient for us. Beware tho ….. we have 2 very friendly Persian cats who will insist on being made a fuss of before you go!
Do you make bespoke pillows to order?
Yes we do. As we manufacture all our pillows we can make a pillow to your requirements. Simply contact us to discuss it.
Can I contact you by phone?
Yes our number is 01489 602480 but you will get an answer phone during the day as we both work full time. If you leave your name, a contact number a little bit about why your phoning we will endeavour to phone that evening or the next day.
Can I place an order to collect at a lace day you’re going to?
Yes we are more than happy for you to collect at a Lace Day that we are attending. There will be no postal charge and you can either pay beforehand or on collection. Simply contact us to arrange this.
Do you pass on my personal details to anyone?
Definitely not! We are a small business who pride ourselves on good quality products and customer service and we don’t pass your details onto anyone. If you ever receive communications that have not come directly from us, but are in our name please let us know, as we will not bombard you with emails or phone calls because we are far too busy making more lovely things for the website!
Do you attend Lace Group Meetings?
Yes we are happy to attend Lace Group Meetings with a driving time of an hour from our Southampton home, and preferably at weekends, but we know that groups meet in the evenings too. Contact us on the above tab and we can discuss this.
Do you accept returns?
If there are any problems with your purchase please contact us as we are happy to sort out any issues.
None of these answer my query!!!
contact us via the tab above and we will happily answer your query